FAQS
Do all your POS Machines have digital invoices?
Yes, Payswiff POS Machines support digital invoices via SMS and email. Add your customers email ID and mobile number to send them the invoice
How can I reconcile payments settled to my bank account?
Each settlement has a Unique Transaction Reference (UTR) number, which is provided by our banking partners. You can see this number for every bank transfer in the Settlement section in Paytm for Business app or Paytm Dashboard and ensure that the same UTR is mapped to a credit in your bank account linked with Paytm.
What do if I didn’t receive my settlement/payout?
The total amount accepted by you in a day (24 hours) is transferred to your bank account by the end of the day or as per your settlement frequency. Payswiff sends settlement SMS / app notification with reference number and bank account details after settlement, sometimes due to network issues you might not receive this notification while settlement is still done in your bank account.
If you still can’t find your settlement, don’t worry your money is safe with us and we will retry sending it to your bank account again in the next 24 hours. If you are not able to find your settlement, even after 2 days of transaction, contact our 24×7 helpline.
Are other business related documents required to accept payments on Payswiff?
After you become a merchant, you do not require any document for accepting payments.
Do I require KYC to start accepting payments via Payswiff SET APP?
After you become a merchant, KYC is not mandatory for accepting payments through Payswiff.
What is Payswiff SET APP?
What I can do with Payswiff SET App?
Who can use Payswiff SET App?
How can I create an account in the Payswiff SET app?
Do all your POS Machines have digital invoices?
Can I view customers' credit history on Payswiff's POS Machines?
Can I view daily sales with the Payswiff's POS Machines?
You will be able to see the following:
1) Summary of sales for the day
2) Invoice-wise details for the day
3) Product sales report for the day
How can I accept payments using the Payswiff's POS Machines?
What are the different payment sources supported by the Payswiff's POS Machines?
You can accept payments through all major credit cards, debit cards, UPI/ QR, and digital wallets. Both contact and contactless cards can be used with Payswiff’s POS Machines
Digital POS with Printer
Who can use Digital POS with Printer?
What paper can I use in my receipt printer?
What is the battery life of this machines?
Can I send SMS receipts to the customer?
You can e-receipts through SMS/ emails to your customers or accept payment via wallet too
Digital POS
What is the difference between Digital POS and POS with printer?
What are the documents required to sign up?
Business Proofs:
PAN, GST Certificate, MSME Certificate / Shop Act License
Address Proof:
Aadhar, Passport, Cancelled Cheque
(For, Private Limited and Limited, Partnership and Trust, few additional documents will be required. Kindly contact us for more info).
How much does Digital POS cost?
Is contactless payment option available on Payswiff POS Solutions?
Yes, it is available on all Payswiff devices.
mPOS
Who can use Payswiff’s mPOS?
Can I use a Wi-Fi connection instead of 2.5G/3G/4G?
What is the minimum transaction amount?
Can I send a receipt after the transaction is done?
Yes, you can send and/or print the receipt at the end of the transaction. Enter the customer’s mobile number and/or email ID and click on the arrow button to send the receipt.
An SMS and/or email is sent to the customer with a link. Using this link the customer can view and save a copy of the transaction receipt.
Adroid POS
Who can use the Payswiff Android POS?
Can I send SMS receipts to the customer?
Can I send a digital receipt after the transaction is done?
What is Tap2Phone?
How can I signup for Tap2Phone?
Is Tap2Phone secure?
The contactless chip card has the same level of security as your bank cards.
An OTP generated when a contactless chip card or payment-enabled mobile/wearable device is used. An in-store contactless-enabled terminal protects your payment information which effectively reduces the chances of counterfeit fraud.
The chances of you making payments accidentally are not possible—your contactless chip card or payment-enabled mobile/wearable device must be within 2 inches of the terminal for the transaction to take place. Furthermore, you won’t be billed twice, even if you accidentally tap twice.
Tap2Phone helps you keep away from viruses/germs and avoid touching surfaces at checkout.
Can a user unknowingly make a purchase if they're close to the device?
Is PayswiffNXT a bank?
How does PayswiffNXT work?
Is my money safe with The PayswiffNXT?
Absolutely! All funds deposited through PayswiffNXT are safe and secure as it is deposited with Federal Bank, our Reserve Bank of India-governed partner bank. We follow the requirements of the Payment Card Industry Data Security Standard (PCI DSS). This is the ‘gold standard’ compliance scheme to secure credit and debit card transactions.